Concepedia

The promise and peril of parallel chat in video meetings for work

Advait Sarkar, Sean Rintel, Damian Borowiec, Rachel Bergmann, Sharon Gillett, Danielle Bragg, Nancy K. Baym, Abigail Sellen

2021 · 33 citations · 36 references

Open access

Concepts

Social SciencesOrganization StudiesOrganizational BehaviorGroup WorkHuman-computer InteractionOrganizational CommunicationComputer-supported Cooperative WorkDigital Workplace CommunicationGroup CommunicationMeeting CommunicationVirtual TeamworkWorkplace CommunicationChat-based ParticipationGroup ChatsMeeting Information SharingMeeting TeamworkRemote CollaborationRemote Meeting AccessVirtual Meetings

Abstract

We report the opportunities and challenges of parallel chat in work-related video meetings, drawing on a study of Microsoft employees’ remote meeting experiences during the COVID-19 pandemic.

References

36

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