Improving Value-Based E-Government Towards the Achievement of Smart Government

Abstract

The development of information technology in government so far is still experiencing problems with the lack of achievement of public value from e-government development. Therefore, this study aims to develop new perspectives at the macro level rather than the micro-level which has been widely used. The research method in this paper uses a value chain approach and digital transformation stages by strengthening technology and services that focus on the level of efficiency of government operational services which is increased from the micro level to the macro level and develops a reference model for increasing the value of services to achieve sustainable development goals. National. The result is the availability of models and frameworks that can be applied in e-government to build value-based e-government.