Information Systems Success Models in the E-Government : Context: A Systematic Literature Review

Abstract

In their work to date, researchers around the world have faced the serious challenge of measuring and evaluating the success of information systems. The increasing development and use of e-government systems in the last decade leads to the need to research models of IS success in the context of e-government. This paper uses systematic research and literature review to identify several different approaches to measuring IS success in the context of e-government. The results show that in most cases the success of the e-government system was examined using the Davis success model DeLone and McLean IS, the Technology Acceptance Model (TAM), as well as the proposed new hybrid models, which are a combination of several models. The results of this study will add existing knowledge from past studies that have integrated IS success in the context of e-government.