Subjective norms, attitudes, and intentions of AR technology use in tourism experience: the moderating effect of millennials

Abstract

The focus of this study is to identify the key determinants that influence tourists’ intention to use augmented reality (AR) technology and explore the moderating effect of millennials on the relationship between subjective norms and tourists’ intention to use AR technology. The results indicate that (1) tourists’ attitude towards AR technology is significantly and positively affected by perceived usefulness and perceived ease of use, while perceived risk does not significantly influence their intention to use; (2) there are strong positive interactions between the attitude towards and subjective norms of AR technology and tourists’ intention to use this technology; and (3) nonmillennial tourists’ intention to use AR technology is less influenced by subjective norms compared to the results from millennial tourists. The results of this study will help the application of tourism AR technology for different age groups and contribute to the sustainable development of tourism.