2020 International Seminar on Application for Technology of Information and Communication (iSemantic) · 2020 · 21 citations · 13 references
ManagementInformation TechnologyPublic AdministrationE-governmentInformation Systems ManagementIt GovernanceGovernance FrameworksGovernment Information SystemsInformation Systems CapabilitiesInformation Systems GovernanceInformation Technology GovernanceTechnology GovernanceElectronic Government SystemsInformation Technology Capability MeasurementInformation Technology Maturity ModelsIt Capability MaturityIt Governance Maturity ModelsProcess CapabilityProcess Capability ImprovementProcess Capability Modeling
The information and communication technology development has increased to fulfil processes of an organization. It needs to be structured to create a clean, competent, evident and liable government and a quality and reliable civil service. With the existence of a system of electronic-based government system (SPBE), one of the regional governments that implemented SPBE is East Java Province by generating SPBE index value of 2.92. The SPBE value shows the SPBE implementation quality is still below the expected value, which is 3. By using COBIT 5 Framework, this research obtains levels of selected process capabilities, i.e. EDM05, APO01, APO04, APO06, are below 3rd level (Established). This research also gives recommendations for improving the level of the process capability.
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