Concepedia

Relationship quality of health services with satisfaction of patients in H. Hanafie Muara Bungo Hospital in 2019

Zahlimar, Zuriati Zuriati, Lisa Chiew

Enfermería Clínica · 2020 · 12 citations · 4 references

Concepts

NursingFamily MedicineQuality Of LifeTotal Quality ManagementCustomer SatisfactionEngineeringService QualityPatient ExperiencePatient SatisfactionPatient-centered OutcomeQuality Management SystemsRelationship QualityHealth ServicesMedicineQuality ImprovementHealth Services ResearchHospital Medicine

References

4

The world health report 2000 - Health systems: improving performance

Uwe E. Reinhardt, Tsung-Mei Cheng · Bulletin of the World Health Organization · 2000 · 3.5K citations · Full text

Health Systems, Improving Performance, Health System Analysis +10

A framework for assessing the performance of health systems.

Christopher Murray, Julio Frenk · PubMed · 2000 · 931 citations · Full text

Healthcare Provision, Social Determinants, Performance Measurement +18

Health systems performance assessment: debates, methods and empiricism.

Christopher J L Murray, David Evans · 2003 · 863 citations

Health Systems, Health System Analysis, Performance Assessment +3

Customers' perception of service quality and its impact on reputation in the hospitality industry

Tsietsi Mmutle · Boloka Institutional Repository (North-west University) · 2018 · 77 citations · Full text