Qualitative Data Collection in an Era of Social Distancing

TLDR

Qualitative researchers face unique opportunities and challenges due to COVID‑19 disruptions, with social distancing limiting traditional face‑to‑face investigations. The article outlines options and resources for researchers who must shift from face‑to‑face qualitative data collection to socially distant methods. The authors review current videoconferencing services, platform options, enhanced security for sensitive data, and ethical considerations to guide researchers in adopting socially distant qualitative methods. Concerns about technology security and logistical needs such as computer equipment are discussed.

Abstract

Qualitative researchers face unique opportunities and challenges as a result of the disruption of COVID-19. Although the pandemic represents a unique opportunity to study the crisis itself, social distancing mandates are restricting traditional face-to-face investigations of all kinds. In this article, we describe options and resources for researchers who find themselves needing to alter their study designs from face-to-face qualitative data collection to a “socially distant” method. Although technologies are constantly changing, we review the latest videoconferencing services available to researchers and provide guidance on what services might best suit a project’s needs. We describe options for various platforms and applications including information about enhanced security applications for researchers collecting sensitive patient health information. Concerns about these technologies including security of the platform and logistical needs such as computer equipment are also discussed. Special attention is given to ethical issues when transitioning research efforts to online venues.