The influence of airport security procedures on the intention to re-travel

Abstract

The purpose of this research is to examine empirically the relationships between, on the one side, awareness, feeling of comfort, of Jordanian international travellers towards airport security procedures, and on the other, their intention to re-travel. Three levels of airport security procedures were examined: standard, elevated and racial profiling/human treatment independently in one single model. A quantitative survey based on a convenience sample was conducted in Jordan. Confirmatory factor analysis and multiple regression analysis have been conducted to test the research hypotheses. The findings revealed that travellers' awareness and feeling of comfort toward standard and elevated procedures positively influence their intention to re-travel. Whenever the awareness and feeling of comfort decreased, travellers intend to re-travel less through airports. It was also found that travellers' awareness and feeling of comfort toward racial profiling do not influence their intention to re-travel. Suggested recommendations and policy implications for airport security procedures and airports administrations are discussed.