Information-Knowledge-Systems Management archive · 2004 · 154 citations · 0 references
ComputingInformation SystemsInformation TechnologyComputer NetworksDigital CommunicationPerformance MeasurementCommunication NetworksNetwork ManagementNetwork Performance AnalysisQuality RequirementsService Delivery PerformanceService QualityAttributesHuman Factors EngineeringNetwork Service QualityQos ManagementQuality Of Service Analysis
In this paper, we present quality of service (QoS) metrics for various network applications based on human factors and technology attributes. The first term, human factors, addresses human percepti...