Management Science · 1989 · 621 citations · 0 references
BusinessInformation SystemsManagement Information SystemsHuman-computer InteractionTechnology AdoptionUser ManagementEnd User AdoptionEnd-user AcceptanceOrganizational Performance AssessmentTechnology AcceptanceTechnology Adoption In OrganizationsUser AcceptanceUser Adoption Intentions
Computer systems cannot improve organizational performance if they aren't used. Unfortunately, resistance to end-user systems by managers and professionals is a widespread problem. To better predic...