Identifying and Understanding Stakeholders using Process Mining: Case Study on Discovering Business Processes that Involve Organizational Entities

Abstract

To successfully define a system and context boundary, requirements engineers must identify the stakeholders related to the system and understand them. Typically, to make an industrial system development project, it is necessary for requirement engineers to know which organizational entity in the industry, as a stakeholder, has an influence on the requirements of the system. Models of business processes that including swim lanes are very helpful for requirements engineers to identify the organizational entity executing the activities related to the system. However, such business processes are often undocumented, and discovering them is difficult and time-consuming. In this report, we introduce a novel approach for discovering business processes that involve swim lanes. Based on process mining technique, our approach generates the business process from an event log and user information extracted from an existing system.