BUILDING PUBLIC TRUST

Jim Sinnette

Public roads · 2004 · 30 citations · 0 references

Concepts

TL;DR

U.S. Congress allocates billions annually for highway projects, and megaprojects with multi‑billion budgets attract public scrutiny, so transport agencies must maintain public trust to ensure effective management and credibility.

Abstract

Each year, the U.S. Congress entrusts the transport community with billions in Federal-aid highway funds to meet the needs of the traveling public. Megaprojects--major transportation efforts with estimated price tags of over $1 billion--might be thought of as megatrusts, which inherently attract public attention. Through all the complexities, from funding and raw materials to contract management and environmental impacts, transport agency officials need to maintain public trust and confidence. Remaining in good standing with the public underlies effective project management and enhances the credibility of agencies and the transport community in general. This article gives an overview of opportunities for affecting the public trust on megaprojects in areas such as estimated and actual costs; time to completion; environmental, cultural, and historical impacts; access to local businesses/residences; contract management; and public safety.