Health Services Research · 2019 · 12 citations · 20 references
These findings add to the evidence on the harms of hospital consolidation but suggest that insurer consolidation may improve patient experience.
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Patients' Perception of Hospital Care in the United States
Ashish K. Jha, E. John Orav, Jie Zheng et al. · New England Journal of Medicine · 2008 · 874 citations
Patient Satisfaction and Quality of Surgical Care in US Hospitals
Thomas C. Tsai, E. John Orav, Ashish K. Jha · Annals of Surgery · 2014 · 379 citations · Full text