Can you Tell the Robot by the Voice? An Exploratory Study on the Role of Voice in the Perception of Robots

Abstract

It is well established that a robot's visual appearance plays a significant role in how it is perceived. Considerable time and resources are usually dedicated to help ensure that the visual aesthetics of social robots are pleasing to users and helps facilitate clear communication. However, relatively little consideration is given to how the voice of the robot should sound, which may have adverse effects on acceptance and clarity of communication. In this study, we explore the mental images people form when they hear robots speaking. In our experiment, participants listened to several voices, and for each voice they were asked to choose a robot, from a selection of eight commonly used social robot platforms, that was best suited to have that voice. The voices were manipulated in terms of naturalness, gender, and accent. Results showed that a) participants seldom matched robots with the voices that were used in previous HRI studies, b) the gender and naturalness vocal manipulations strongly affected participants' selection, and c) the linguistic content of the utterances spoken by the voices does not affect people's selection. This finding suggests that people associate voices with robot pictures, even when the content of spoken utterances was unintelligible. Our findings indicate that both a robot's voice and its appearance contribute to robot perception. Thus, giving a mismatched voice to a robot might introduce a confounding effect in HRI studies. We therefore suggest that voice design should be considered more thoroughly when planning spoken human-robot interactions.