Why do Patients Miss their Appointments at Primary Care Clinics?

Abstract

Missed appointments or no-shows are defined as 'patients who neither kept nor canceled their scheduled appointments'. Studies conducted previously in primary care settings found that the rates of missed appointments in the United States vary from 5% to 55%. We conducted a pilot study amongst the healthcare providers at Griffin Faculty Physicians (GFP) and Griffin Hospital Wellness Clinic (GHWC).