Singapore children’s online counselling experiences on a live chat portal

Abstract

There was no literature on online counselling with Asian primary school children, and the aim of this exploratory qualitative study was to contribute to the literature by providing information on the online Live Chat counselling experiences of 23 primary school children in Singapore. Eight themes and three sub-themes themes in four categories emerged from the data. The children were motivated to seek help for their problems, and they enjoyed good therapeutic alliances with their counsellors, whom they described as trustworthy and supportive of their emotional and practical needs. They found the online counselling experience helpful because they were able to obtain solutions to their problems. We are able to conclude that online counselling with primary school children has utility in the Singapore context.