The description-experience gap in the effect of warning reliability on user trust and performance in a phishing-detection context

Humans and Automation: Use, Misuse, Disuse, Abuse

Raja Parasuraman, Victor Riley · Human Factors The Journal of the Human Factors and Ergonomics Society · 1997 · 4K citations

Engineering, Computer Science, Management Information Systems +17

Trust in Automation: Designing for Appropriate Reliance

John D. Lee, Katrina A. See · Human Factors The Journal of the Human Factors and Ergonomics Society · 2004 · 3.7K citations

Engineering, Design, Systems Engineering +12

Decisions from Experience and the Effect of Rare Events in Risky Choice

Ralph Hertwig, Greg Barron, Elke U. Weber et al. · Psychological Science · 2004 · 1.7K citations · Full text

Business, Behavioral Sciences, Psychology +15

Foundations for an Empirically Determined Scale of Trust in Automated Systems

Jiun-Yin Jian, Ann M. Bisantz, Colin G. Drury · International Journal of Cognitive Ergonomics · 2000 · 1.6K citations

Engineering, Computer Science, Information Systems +13

Trust, control strategies and allocation of function in human-machine systems

John D. Lee, Neville Moray · Ergonomics · 1992 · 1.4K citations

Engineering, Chemical Engineering, Automation +13