The Importance of Visit Notes on Patient Portals for Engaging Less Educated and Nonwhite Patients: Survey Study

Abstract

Less educated and nonwhite patients using the portal each assigned higher importance to reading notes for several health behaviors than highly educated and white patients, and may find transparent notes especially valuable for understanding their health and engaging in their care. Facilitating access to notes may improve engagement in health care for some vulnerable populations who have historically been more challenging to reach.