Publication | Open Access

Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions

ChatbotEngineeringHuman CommunicationInterpersonal CommunicationOrganizational CommunicationDialogue ManagementHuman Agent InteractionChatbot HypeDesignManagementUser ExperienceCompany PerceptionsHuman InteractionHuman-computer InteractionConversation AnalysisConversational AgentCommunicationArts