Behavioral Expectations for the Mommy Librarian: The Successful Reference Transaction as Emotional Labor

Abstract

Now girls, I want you to go out there and really smile.Your smile is your biggest asset.I want you to go out there and use it.Smile.Really smile.Really lay it on." 1 "While not every query will be of interest to the librarian, the librarian should embrace each patron's informational need and should be committed to providing the most effective assistance.Librarians who demonstrate a high level of interest in the inquiries of patrons will generate a higher level of