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Customer agility and responsiveness through big data analytics for public value creation: A case study of Houston 311 on-demand services

Houston 311Public Value CreationBig Data AcquisitionEngineeringData ScienceBusiness IntelligenceBig Data AnalyticsBig Data InfrastructureManagementBusinessCustomer AgilityData-driven InnovationBusiness AnalyticsMarketingQuantitative ManagementBig DataBig Data Model