2017 5th International Conference on Cyber and IT Service Management (CITSM) · 2017 · 12 citations · 5 references
Customer SatisfactionFuzzy SystemsFuzzy ModelingBusiness IntelligenceFuzzy Decision ModelBusiness AnalyticsMultiple-criteria Decision AnalysisFuzzy Multi-criteria Decision-makingSharia FinancingManagementSystems EngineeringCustomer Financing FilingFuzzy OptimizationMulticriteria EvaluationDecision TheoryQuantitative ManagementEconomicsFuzzy LogicDecision Support SystemsMarketingFinanceIntelligent Decision Support SystemFuzzy Expert SystemBusinessDesirable CommunitiesMarketing StrategyFuzzy Madm
Financing based on Islamic banking is one of our most desirable communities. In analyzing customer financing filing takes a relatively long time because the assessment process is carried out based on the subjectivity of the leaders and decision makers no accurate calculations in determining the customer is acceptable or not in the filing of financing. Absence of Decision Support Systems to assist in calculating eligibility chief marketing customer financing led to the assessment process lasts longer and inaccurate. The purpose of this study to help the performance of the head of marketing in giving a decision based on the assessment criteria that apply are using Decision Support System. The Decision Support System using Fuzzy MADM with Yager model and assessment criteria 5C (Character, Capacity, Capital, Collateral and Condition), system development methods Rapid Application Development (RAD) and Unified Modeling Language (UML) as tools of system design. Decision Support System is expected to help the performance of the head of marketing in making a decision on the filing of financing customers quickly and accurately.
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Fuzzy multi attribute decision making (Fuzzy MADM)
Sri Kusumadewi, Sri Hartati, Agus Harjoko et al. · 2006 · 602 citations
Fuzzy Multi-criteria Decision-making, Fuzzy Logic, Fuzzy Systems +14
William S. Davis, David C. Yen · 2007 · 61 citations