Evaluation of Effective Dashboards: Key Concepts and Criteria

TLDR

Choosing good criteria for selecting effective dashboards for healthcare organizations is very critical because these organizations follow a data‑intensive and technology‑driven environment. The study aims to provide appropriate criteria for evaluating effective dashboards in healthcare organizations. The authors conducted a Delphi study with IT consultants to identify user interface requirements for evaluating, building, or selecting dashboards, generating a list of main features in the first round based on panel ratings. The study identified a set of key criteria applicable to all dashboard types, classified into seven categories—user customization, knowledge discovery, security, information delivery, alerting, visual design, and integration/system connectivity—forming a basis for an evaluation checklist.

Abstract

Objective: The aim of this study is to offer appropriate criteria to evaluate effective dashboards for healthcare organizations. Method: In a Delphi study, a team of information technology consultants were asked to determine a set of user interface requirements for evaluating, building or selecting the dashboard. In the first round, a list of main features or criteria to be used was determined based on the panel’s rating,. Results: In this study, it was revealed that a set of key criteria for evaluating the dashboards can be used for all types of dashboards. These criteria were classified into 7 main categories including user customization, knowledge discovery, security, information delivery, alerting, visual design, and integration and system connectivity. Conclusion: Choosing good criteria for selecting effective dashboards for healthcare organizations is very critical because these organizations follow a data-intensive and technology-driven environment. This study revealed the importance of key criteria which can guarantee development of an evaluation checklist.