Towards an integrated pipeline for aspect-based sentiment analysis in various domains

Abstract

This paper presents an integrated ABSA pipeline for Dutch that has been developed and tested on qualitative user feedback coming from three domains: retail, banking and human resources. The two latter domains provide service-oriented data, which has not been investigated before in ABSA. By performing in-domain and cross-domain experiments the validity of our approach was investigated. We show promising results for the three ABSA subtasks, aspect term extraction, aspect category classification and aspect polarity classification.