Journal of Technology in Human Services · 2017 · 23 citations · 11 references
Social SciencesCommunicationPsychiatryAdolescent CounselingAdolescent HealthHealth CommunicationAdolescent DepressionCommunication With AdolescentsDepression CounselingOnline CommunitiesSocial MediaSupportive CommunicationAdolescent Health CommunicationAnonymity In Online InteractionHuman-computer Interaction ApplicationsMental Health Counseling OnlineModerationOnline Emotional SupportStakeholder InterviewsYoung Adulthood
Two moderated social media websites were designed for increasing likelihood for mental health treatment engagement for depressed adolescents (sova.pitt.edu) and for parents (wisesova.pitt.edu). This paper describes iterative stakeholder interviews conducted with adolescents, young adults, parents, advocates, and clinicians and use of human computer interaction techniques to inform major design changes which: (1) underscored the role of online interaction to provide emotional support and information; (2) importance of anonymity; (3) desire to share positive media; and (4) need for frequent moderation. Future studies will examine acceptability and effectiveness of revised websites in helping depressed adolescents and their parents engage with treatment.
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Günther Eysenbach · Journal of Medical Internet Research · 2005 · 2.7K citations · Full text
A mathematical model of the finding of usability problems
Jakob Nielsen, Thomas K. Landauer · 1993 · 1.9K citations · Full text