Measuring the e-Government Maturity in Indonesia using the Ranking of e-Government of Indonesia (PeGI)

Abstract

In rapid development of Information Communication and Technology (ICT), citizens need fast and easy-to-access regarding e-Government services. To fulfil the requirements, Indonesian Government has been developed and implemented e-Government services in both local and central government. However, to measure the e-Government success, there is a model to measure the ranking of e-Government in Indonesia named PeGI. The measurement is applied to ministry, non-ministry government, and local government institution. This paper aims to measure e-Government development and implementation in a Ministry institution in Indonesia. The measurement model divided e-Government into 4 dimensions; policy, institutional, infrastructure, application, and planning. The result of the measurement indicated that the Ministry has 3.37 out of 4 and it belongs to good rating. Further in this paper, we also give recommendations to improve the e-Government development and implementation in the Ministry in order to deliver better services to citizen and other partners.