Exploring the Differences in a Community’s Perception of Tourists and Tourism Development

Abstract

Community residents in tourism destinations are key in the realization of tourism products and services, yet a constant influx of visitors can have both positive and negative implications on the residents, the results of which can impact the delivery of services and popularity of the destinations. This study examines residents’ perceptions of tourists in an increasingly popular tourist destination. Using focus groups the study explores the relationship between hosts and visitors, to what extent residents are willing to accept modifications to their livelihood based on their perceived or direct benefits from tourism, and whether their perceptions of tourists changes according to these benefits. Findings revealed that the majority of residents supported tourism in the community, and acknowledged their reliance upon the industry for greater income. They also identified desirable characteristics of visitors who would be more pleasant to serve. Such findings provide guidance to tourism planners for future development initiatives.