2017 · 90 citations · 8 references
ComputingCommunicationComputer ScienceHuman-computer InteractionInformation RetrievalInterpersonal CommunicationConversational InterfacesConversational User InterfacesInformation SearchInteractive Information RetrievalMultimodal InteractionSpeech InteractionHuman-computer Interaction For SearchInformation Search ProcessInteractive Search SystemsMixed-initiative InteractionObservational Study AnalysisSearch InteractionUser Search BehaviorVoice Interaction
The study simulates a speech‑only search interface, mirroring real‑world voice‑based interactions. The study aims to uncover how users conduct voice‑based searches without a screen, using interactive conversation with the system. The authors observed 13 pairs performing three search tasks of varying complexity in a lab, then analyzed their dialogue for interaction patterns. Preliminary results show mixed‑initiative conversational patterns emerge during informational search in an acoustic setting.
We present preliminary findings from a study of mixed initiative conversational behaviour for informational search in an acoustic setting. The aim of the observational study is to reveal insights into how users would conduct searches over voice where a screen is absent but where users are able to converse interactively with the search system. We conducted alaboratory-based observational study of 13 pairs of participants each completing three search tasks with different cognitive complexity levels. The communication between the pairs was analyzed for interaction patterns used in the search process. This setup mimics the situation of a user interacting with a search system via a speech-only interface.
8
How Many Interviews Are Enough?
Greg Guest, Arwen Bunce, Laura Johnson · Field Methods · 2005 · 19.4K citations
The perfect search engine is not enough
Jaime Teevan, Christine Alvarado, Mark S. Ackerman et al. · 2004 · 543 citations