Publication | Open Access
Classifying Emotions in Customer Support Dialogues in Social Media
37
Citations
23
References
2016
Year
Unknown Venue
Customer SatisfactionTurn-takingAffective DesignPragmatic AnalysisSpecial Interest GroupRhetoricCommunicationMultimodal Sentiment AnalysisSentiment AnalysisSocial SciencesText MiningApplied LinguisticsSocial MediaAffective ComputingConversation AnalysisDiscourse AnalysisLanguage StudiesInteractional LinguisticsDialogue ManagementSociolinguisticsPragmaticsMarketingDavid KonopnickiPhilosophy Of LanguageDiscourse StructureInteractive MarketingJonathan HerzigRhetorical TheoryEmotionLinguisticsEmotion Recognition
Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli, Daniel Altman, David Spivak. Proceedings of the 17th Annual Meeting of the Special Interest Group on Discourse and Dialogue. 2016.
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