What Are the Predictors of System-Wide Trust Loss in Transportation Automation?

Abstract

Prior research has examined how individuals place trust in single (e.g., Meyer, 2001, 2004) and multiple (e.g., Geels-Blair, Rice, & Schwark, 2013) automated devices when one fails. This has shown that participants are influenced by system-wide trust (SWT). What has been missing is an investigation into what types of people succumb to SWT effects. The current study attempts to replicate SWT findings and identify possible predictors of individuals likely to be influenced by SWT. The findings did demonstrate a replication of SWT. The study found that ‘‘feelings of negativity when automated devices fail’’ was a significant predictor of SWT theory.