Natural Language Engineering · 2016 · 483 citations · 0 references
ComputingComputer ScienceInformation TechnologyInnovationTechnology TransferWeb TechnologiesTechnological ChangeTechnology HistoryChatbot SystemsChatbots
2016 is heralded as the year of the chatbot, with some predicting it will replace websites and apps, yet chatbots have a long history. The study asks whether this chatbot resurgence offers a chance to enhance technology transfer in the industry. The paper questions what is new and different about this chatbot wave.
Abstract By all accounts, 2016 is the year of the chatbot. Some commentators take the view that chatbot technology will be so disruptive that it will eliminate the need for websites and apps. But chatbots have a long history. So what's new, and what's different this time? And is there an opportunity here to improve how our industry does technology transfer?