Illuminating the 'black box'. A description of 4454 patient visits to 138 family physicians.

TLDR

Family practice outpatient visits have been poorly described, leaving the field in a “black box” and revealing that visits are complex with competing demands across a wide range of patient problems. The study aims to describe community family practices and outpatient visits and to use multimethod research to identify ways to enhance family practice opportunities for improving patient health. The study observed 4,454 patient visits to 138 physicians across 84 practices, collecting data through direct observation, medical record reviews, questionnaires, billing data, practice checklists, and ethnographic notes. The visits were diverse, averaging 4.3 per patient per year, lasting 10 minutes on average, and comprised 58% acute, 24% chronic, and 12% well‑care encounters, reflecting a wide variety of problems and complexity.

Abstract

The content and context of family practice outpatient visits have never been fully described, leaving many aspects of family practice in a "black box," unseen by policymakers and understood only in isolation. This article describes community family practices, physicians, patients, and outpatient visits.Practicing family physicians in northeast Ohio were invited to participate in a multimethod study of the content of primary care practice. Research nurses directly observed consecutive patient visits, and collected additional data using medical record reviews, patient and physician questionnaires, billing data, practice environment checklists, and ethnographic fieldnotes.Visits by 4454 patients seeing 138 physicians in 84 practices were observed. Outpatient visits to family physicians encompassed a wide variety of patients, problems, and levels of complexity. The average patient paid 4.3 visits to the practice within the past year. The mean visit duration was 10 minutes. Fifty-eight percent of visits were for acute illness, 24% for chronic illness, and 12% for well care. The most common uses of time were history-taking, planning treatment, physical examination, health education, feedback, family information, chatting, structuring the interaction, and patient questions.Family practice and patient visits are complex, with competing demands and opportunities to address a wide range of problems of individuals and families over time and at various stages of health and illness. Multimethod research in practice settings can identify ways to enhance the competing opportunities of family practice to improve the health of their patients.