Dimensions of satisfaction among prosthodontic patients.

Abstract

Patient satisfaction with advanced prosthodontic treatment was measured by a questionnaire in five dimensions: attitude towards information; general well-being; economy; function; appearance concerning the number, shape, position and colour of the teeth. The questionnaire was distributed to 380 patients with extensive oral restorative treatment (response rate 88.2%). The levels of satisfaction were generally very high. Only 4% of patients stated with hindsight that they would not have carried through the treatment. The various dimensions were summated into a comprehensive satisfaction measure that displayed adequate discriminatory ability. No weighting of dimensions was possible, but the multidimensional nature of patient satisfaction was confirmed.