Creating caring organization cultures in dialysis units.

Abstract

Organization culture refers to the ways in which work groups have evolved to consider and address issues that face them. In this article, the concept of a caring organization culture is described. Elements to consider in creating a caring organization culture include: values of the group, qualities of a caring leader, management style, decision-making processes, planning for the change, taking action, and reflection/evaluation/accountability. Although change to organization culture is difficult, it is possible if there is a commitment to the change.