PubMed · 1995 · 49 citations · 0 references
ManagementHealth Services AdministrationHealth Services ResearchOutcomes ResearchPrimary CarePatient ExperiencePatient SatisfactionPatient Satisfaction MeasurementPatient-provider RelationshipsPhysician-patient RelationshipQuality Of CareHospital Patient SatisfactionHospital Stay DurationInpatient SatisfactionPatient Experience Of CarePatient Satisfaction AnalysisPerceived Quality Of CareProvider Satisfaction RatingsQuality Of Care Perceptions
The authors conducted a multi-site study to compare the level of satisfaction with medical care and services between patients and their family/friends. Hierarchical regression results controlling for patient age, gender, medical service performed, and other factors suggest that inpatients are more satisfied with the care rendered by physicians and nurses, as well as with their overall hospital stay, than are their family members and friends. The authors speculate about why this is so and what health care providers can do about it.