Concepedia

Determinants and influencing mechanism of outpatient satisfaction: a survey on tertiary hospitals in the People’s Republic of China

Lulu Zhang, Wenya Yu, Meina Li, Chen Xue, Jingrui Wang, Jiazhen Liu, Haiping Chen

Patient Preference and Adherence · 2016 · 26 citations · 20 references

DOIFull text

Open access

Abstract

This study gave some suggestions for tertiary hospitals in advanced areas of the People's Republic of China. Outpatient sociodemographic characteristics should be paid more attention by medical staff to improve the degree of satisfaction. Tertiary hospitals in the People's Republic of China should provide more support on the management of doctors, medical costs, and time.

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