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article Free Access Share on Trust online Authors: Batya Friedman Univ. of Washington, Seattle Univ. of Washington, SeattleView Profile , Peter H. Khan Univ. of Washington, Seattle Univ. of Washington, SeattleView Profile , Daniel C. Howe Univ. of Washington, Seattle Univ. of Washington, SeattleView Profile Authors Info & Claims Communications of the ACMVolume 43Issue 12Dec. 2000pp 34–40https://doi.org/10.1145/355112.355120Published:01 December 2000Publication History 441citation12,816DownloadsMetricsTotal Citations441Total Downloads12,816Last 12 Months1,533Last 6 weeks264 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my AlertsNew Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteView all FormatsPDF