Journal of Nursing Care Quality · 1995 · 39 citations · 0 references
ManagementQuality ManagementContinuous ImprovementHealthcare Quality ImprovementQuality ImprovementContinuous Quality ImprovementHealth Care QualityHealthcare Service QualityPatient Satisfaction MeasurementQuality MeasurementQuality Of CareClinical Measurement ToolsHealth Care Quality MeasurementHealthcare Quality MeasurementNurse PractitionersNursing Care SatisfactionNursing Service QualityQuality Of Care EvaluationSatisfaction Scale Development
Development of valid and reliable instruments to assist nurse researchers and clinicians in meeting the needs of consumers is an avenue toward continuous quality improvement (CQI). This article explains validity and reliability and the process of constructing a valid and reliable scale. The development of the Consumer Emergency Care Satisfaction Scale, a measure of quality nursing care in the emergency department, is used as the example.