Analysis of Parcel Lockers’ Efficiency as the Last Mile Delivery Solution – The Results of the Research in Poland

TLDR

Last‑mile deliveries generate heavy commercial vehicle traffic, and e‑commerce’s B2C model relies on home deliveries, making parcel lockers an increasingly popular alternative for efficient last‑mile delivery. This study evaluates the usability and efficiency of parcel lockers using the Polish InPost system as a case example. A pilot survey in Szczecin shows promising results and supports expectations that parcel lockers can be efficiently utilized.

Abstract

Last mile deliveries are one of the major effectors of heavy traffic of commercial vehicles in the whole city area. Due to e-commerce's generic specificity, its functioning on B2C market is based on home deliveries. In recent years very interesting and popular solution became the parcel lockers as the efficient last mile delivery system. This paper is focused on the analysis of usability and efficiency of this measure based on the example of Polish InPost Company system. It introduces the results of pilot survey realized in Szczecin (Poland), as well as the general expectations regarding the efficient utilization of this kind of solution.