Validating the Conceptual Model for Predicting Intention to Use as Part of Information System Success Model: The Case of an Indonesian Government Agency

Abstract

This study aims at testing the conceptual model for predicting intention to use the information system as part of DeLone-Mclean information system success framework. A study literature has revealed that DeLone-Mclean Information System success model has difficulty for defining predictor variables for intention to use. This paper offers a solution by finding the proper variables from technology acceptance models which have strong theoretical background for predicting behavioral intention. A conceptual model is proposed based on literature review. An empirical study is conducted to validate the conceptual model. The object for empirical study is a government agency which has offices in several cities/towns in Indonesia. A quantitative data analysis is being done using SmartPLS with the result showing that perceived usefulness is the strongest predictor for intention to use while service quality surprisingly gives a negative coefficient toward intention to use.