2010 · 12 citations · 1 references
Public AffairsHealth SciencesHealth Services ResearchHospital DentistryOutcomes ResearchAccess To Dental CareCustomer SatisfactionPatient SatisfactionPatient Satisfaction MeasurementQuality Of CareHealth Care Quality MeasurementHospital Patient SatisfactionOutpatient SatisfactionPatient Satisfaction AnalysisPatient Satisfaction EvaluationPatient Satisfaction Survey DesignQuality PerceptionsSelf-reported Dental Care Use
Background: Health care quality is a global issue. The health care industry is undergoing a rapid transformation to meet the ever-increasing needs and demands of its patient population. Hospitals are shifting from viewing patients as uneducated and with little health care choice, to recognizing that the educated consumer has many service demands and health care choices available. The closest most of measuring consumers’ experiences is the occasional satisfaction survey. Objective: To know the attitude of patients attending the OPD in various aspects. Methodology: A descriptive crosssectional survey was conducted among people attending the OPD and they were requested to fill the proformas which contained 15 questions to assess the areas which needs to be rectified. Results: 60% of respondents felt waiting period was more for treatments such as RCT, Crown and bridge etc and suggested to have signboards or directions. Conclusion: Overall patient satisfaction was good but based on the statistics; areas which had a void can be corrected by implementing the suggestions given by respondents.
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