2015 · 135 citations · 13 references
ComputingComputer ScienceComputational LinguisticsMachine LearningNatural Language ProcessingEvent DetectionOpinion MiningSentiment AnalysisSocial MediaAccuracyAutomated Text ClassificationCommunity ForumsOpinion Spam Detection
The emergence of user forums in electronic news media has given rise to the proliferation of opinion manipulation trolls. Finding such trolls automatically is a hard task, as there is no easy way to recognize or even to define what they are; this also makes it hard to get training and testing data. We solve this issue pragmatically: we assume that a user who is called a troll by several people is likely to be one. We experiment with different variations of this definition, and in each case we show that we can train a classifier to distinguish a likely troll from a non-troll with very high accuracy, 82‐95%, thanks to our rich feature set.
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Chih-Chung Chang, Chih‐Jen Lin · ACM Transactions on Intelligent Systems and Technology · 2011 · 41.3K citations
Mining and summarizing customer reviews
Minqing Hu, Bing Liu · 2004 · 7.7K citations
Kushal Dave, Steve Lawrence, David M. Pennock · 2003 · 1.9K citations