Critical success factors and perceived benefits of knowledge management implementation: towards a conceptual framework

Abstract

Abstract: This paper presents a preliminary literature review of previous and current research in the field of Knowledge Management (KM). Its purpose is to identify the relevant soft element of critical success factors (CSFs) and perceived benefits of KM implementation for further empirical research. The preliminary literature review identified organizational culture, top management leadership and team work will bring the benefits to the organizations. Based on the finding of the literature, a conceptual model has been developed with the intention to fill the gap on the topic of CSFs of KM research. The proposed conceptual model may indicate some limitations in term of validity and applicability. Therefore, further empirical research is required in a form of survey research in the organizations by using multivariate analysis to validate this conceptual model. The use of this statistical method is suggested in order to broaden our finding on this future research. To sum up, this paper presents the research objectives based on the research problems and provides a direction and the justification for further research. Key words: Critical success factors, knowledge management, organizational culture, top management