Care & Prepare - Usability Engineering for Mass Casualty Incidents

Abstract

Best possible pre-hospital treatment in the event of a mass casualty incident (MCI) is related to prioritizing rescue tasks and using rescue resources efficiently. Currently, information is almost always documented on paper-based forms and communicated by one-to-one talks, messengers, radio and mobile phone. Pervasive computer-based solutions are not established yet. Although the mere technological challenges are on the way of being solved within the near future, questions of usability remain. Concerning this matter, we propose an entangled User Centered System Design (UCSD) and Feature Driven Development (FDD) process and introduce the principle Care & Prepare. It is based on two fundamental assumptions. First, the whole design process has to care for the rescue personnel’s’ needs in these challenging situations and second, the rescue personnel has to be prepared for using these specialized computer applications in case of an MCI. Therefore, daily routine has to be the training foundation for these extraordinary operations.