The Critical Success Factors of ERP implementation in Highe r Education in Saudi Arabia: A Case Study

Abstract

An ERP system plays an important role in managing business processes. Recently, many universities have implemented ERP systems. However, little research has been conducted regarding these systems in the higher education sector. This paper explores and analyzes the existing literature on ERP implementation and attempts to identify the critical success factors for a successful implementation of an ERP in higher education's institutions in Saudi Arabia. We use Madar, which is an ERP system developed in King Saud University in Riyadh, Saudi Arabia, as a case study to measure the success in ERP implementation from technical and user perspectives. This paper proves that the most important critical success factors of ERP implementation in Higher Education sector in Saudi Arabia was project management. This study has contributed to academic research by producing the empirical evidence to support the theories of CSFs and ERP implementation success.