The impact of information system success on business intelligence system effectiveness

Abstract

Business environment has become increasingly complex, along with the rapid development of economic globalization and information technology. organizations have to understand business intelligence (BI) system by showing information system success factors such as: system quality, information quality and service quality. Many organizations implemented BI system since there are a set of factors which influenced the success of the information system. The aim of this study is to investigate the relationship between information system success and BI system effectiveness in Jordanian banks. The study aims to promote better understanding of the benefits of the BI system that would be contributed toward enhancing BI system effectiveness. This paper used a quantitative methodological approach. 500 questionnaires were distributed to bank employees in Jordan with BI system in place. The returned and valid questionnaires were 386. data analysis showed there is a positive and significant relationship between information system success and BI system effectiveness.