Conceptualizing the SocioTechnical (ST) Artifact

Abstract

Goldkuhl (2013) raises several interesting issues related to conceptualizing the artifact. Using his analysis as a starting point, we present four additional observations: (1) So-called IT have both technical and social design features and are therefore better regarded as SocioTechnical (ST) (2) Those who deploy and employ ST artifacts do so to achieve desired consequences while avoiding undesirable ones. Along with the ST artifact, consequences - positive or negative, whether intended or not - constitute a central but underresearched topic. (3) Studying the ST artefact - consequences connection has the potential to be a unifying force in the IS field. In particular, design science needs to integrate this issue into its study of ST artifacts. (4) The study and practice of anticipating ST consequences must not be limited to existing ST artifacts. Inventors must also anticipate consequences while designing new technologies that have yet to be instantiated.