The Role of Education System in Adaptation of Graduates from Russian Institutes and Colleges at European Enterprises (By Example of Service Companies)

Abstract

The paper considers the problems of adaptation of graduates from Russian universities to work at European service enterprises. Different types of adaptation (organizational, social-psychological, professional and psycho-physiological) and the role of universities in the preparation of graduates to the adaptations are studied taking into account the demands of contemporary European business. We present examples of interaction of universities and colleges with business for the purposes of practicing and probing the students and their preparation for work in the international service companies; e.g. programs of international hotel networks Radisson and Marriott are presented. Recommendations are given for organizing and conducting the trainings for students, aimed at their gaining the professional competences in the sphere of visitor service standards, cross-cultural management and intercultural communications. Recommendations concerning technologies and student education forms are given (cases, role plays, working in mini-groups, facilitation, moderation and others). The paper concludes with results of the research, conducted by the author of the paper in the Russian State University of Tourism and Service, into the influence of active education forms and, in particular, master-classes and other forms of interaction with business and abroad probations upon the further efficiency of adaptation of graduates from universities.