2010 · 301 citations · 12 references
ComputingComputer ScienceInformation Technology Project ManagementRequirements EngineeringSoftware EngineeringSoftware ConstructionSoftware DesignSoftware Development Life Cycle ManagementSoftware Process ModelsSoftware Project ManagementWork DesignActivitiesSoftware Development Life CycleSoftware Development LifecycleSoftware Process MeasurementUsage Statistics AnalysisWork Analysis
This paper presents work practice data of the daily activities of software engineers. Four separate studies are presented; one looking longitudinally at an individual SE; two looking at a software engineering group; and one looking at company-wide tool usage statistics. We also discuss the advantages in considering work practices in designing tools for software engineers, and include some requirements for a tool we have developed as a result of our studies.
12
Apprenticing with the customer
Hugh Beyer, Karen Holtzblatt · Communications of the ACM · 1995 · 194 citations · Full text
Management, Information Systems, Customer Relationship Management +4