New Directions for Evaluation · 1995 · 17 citations · 1 references
Public AffairsPublic AdministrationPublic ManagementLocal GovernmentLocal Government ManagementPublic Service DeliveryLocal Government Service DeliveryLocal Public AdministrationPublic Service OperationsService Delivery PerformanceUrban Service DeliveryUtilities Service DeliveryCase Study EvaluationEssential Services ProvisionExplanatory Case StudyPublic Service Delivery AnalysisPublic Service EvaluationPublic Service Performance MeasurementPublic Utilities AdministrationPublic Utilities Management
Abstract A survey of citizens of Bangalore asked what they thought of the public utilities and related agencies that delivered the city's essential services. The survey findings shed light on the state of the public services in Bangalore and show how “voice” mechanisms can be used to demand better service and greater accountability from public service suppliers.
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Accountability in public services: Exit, voice and control
Samuel Paul · World Development · 1992 · 201 citations